This position will deliver technical support both remotely and on-site at Laboratories and Office locations. The ecosystem extends to and includes basic support of Lab Information System’s (LIS) integration from the Zoetis connectivity side. The networking environment includes wired and wireless networking in small, medium, and large Laboratories / Office networks. The Zoetis ecosystem consists of USB, Serial, Ethernet TCP/IP, internet connectivity, and associated infrastructure devices. This position will provide advanced technical support for Zoetis Reference Lab’s ecosystem, installation, and problem resolution. Our support team is available 24 hours a day, 7 days a week, please contact us at 88 or e-mail for further assistance.This position partners across Infrastructure tower SME’s in support and troubleshooting of network, desktop, server support. I still have questions, who do I contact? Please call 88 or e-mail and provide us with the correct mailing address and a new one will arrive shortly. I never received a CD or I need another CD, how can I get one? We strongly recommend updating your Vetscan VS2 outside of busy clinic periods or normal operating hours (such as overnight or early morning). How long does the update take?ĭepending on the number of patient records stored on your Vetscan VS2, it can take up to 20 minutes to complete. After you have successfully updated to this latest version, downgrading to an older software version will erase existing patient records on your Vetscan VS2. However, it is best practice to have a backup of all your patient records prior to installing the software update. Will the update erase all of my patient records? This software update includes enhancements to the over-the-air (OTA) scheduler for JEN II models connected to the Vetscan Fuse, language expansions, and performance and usability improvements. What features are included in this update? Important performance enhancements are included with this This is a mandatory software update and is required for optimal use of your Vetscan VS2.
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